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IT Help Desk Level 1 Perm , Contract IT Policy Writer in BOWEN HILLS, Queensland

My client is a growing Australian Company who are seeking to hire a few good staff to perform a variety of roles. The 1st role is a contractor to write policy and procedures and responsibilities for the IT Service team. This position will also be required to provide backup for the company IT purchasing for the entire country/company as a contractor initially, and once completed, the requirement would be for this position to become a support purchasing officer for all IT and monitor and manage the mobile phone services. The 2nd role is for a highly skilled 1st level telephone support help desk operator.
1st role: contract initially then to perm:
Contract role:
They have a service desk that takes all the calls for both students and staff, and need to formalise the structure as to how calls are handled , escalated or delegated/scheduled. So experience writing policy and procedures for IT is essential.
Ideally you are someone who can work around the team to gather the information needed to write these.
Additionally: this contract role may become a Permanent role:
This is a support role to the purchasing officer for IT related purchasing for the whole company and gets really very busy. The requirement is for this person to take the overload and be the backup at all times. This role I would also provide management of the mobile fleet . .
2nd role:
Permanent - Level 1 telephone support help desk.
This role is to provide level 1 telephone support and when required and may need to go onsite to the offices or campuses to do physical repairs, installations or moves. Currently mainly Qld, but could include Sydney or other cities. .
You must have excellent administration and customer service skills with proven effectiveness in organization and communication. Interpersonal and team skills, self-motivated and quick adaptation to new applications and technologies.
Should either of these two roles interest you, please send me your resume in word format to job******@******.au + click to reveal